Your provider sent us. We’ll guide you through the rest.
From insurance verification through your treatment visit, our team is here to help you understand the process, answer questions, and prepare for your infusion experience.
Your Infusion Journey
Step 1: Your Provider Sends a Referral
Your healthcare provider sends a referral and supporting clinical information to our team.
Step 2: Coverage Review & Authorization Coordination
We review insurance requirements and coordinate authorization processes when required by your health plan.
Step 3: Scheduling Your Visit
Once the necessary information and approvals are in place, our team contacts you to schedule your appointment and review what to expect.
Step 4: Treatment Day
When you arrive, our staff will welcome you, review your treatment plan, and guide you through the infusion process.
Part of an Established Medical Practice
Optimum Infusion operates within Southwest Women’s Oncology, a long-established New Mexico specialty practice with experience caring for patients requiring complex and ongoing treatment.
A Comfortable Treatment Environment
Patients receive care in private infusion suites designed to support comfort, privacy, and individualized attention throughout treatment.
Experienced Clinical Team
Infusions are administered by trained healthcare professionals following established clinical protocols and physician oversight procedures appropriate to the therapy being provided.
Local Care, Personal Attention
As a locally operated practice, our goal is to provide consistent communication, familiar faces, and a supportive treatment experience.
Preparing for Your Visit
A few simple steps can help make your appointment more comfortable.
Eat Normally
Unless your healthcare provider instructs otherwise, eat a normal meal before your appointment.
Stay hydrated
Drinking fluids before your visit may help with IV placement.
Wear Comfortable Clothing
Loose-fitting sleeves and comfortable layers can make your visit more comfortable.
Continue Medications Unless Instructed Otherwise
Follow the instructions provided by your prescribing healthcare provider.
Allow Adequate Time
Infusion duration varies depending on the medication being administered. Our team will provide an estimated appointment length when scheduling your visit.
What to Bring
Photo Identification
Please bring a valid government-issued photo ID.
Insurance Information
Bring your current insurance card and any updated coverage information.
Medication List
A list of current medications, supplements, and relevant medical information can be helpful.
Personal Items
Many patients bring a book, tablet, headphones, or other items for comfort during treatment.
Patient FAQ
Guest policies may vary based on scheduling, space availability, and clinical considerations. Contact our office before your appointment if you have questions regarding visitors.
Appointment times vary depending on the medication being administered. Our team will provide an estimated treatment duration before your visit.
Infusion reactions can occur with certain therapies. Our clinical team monitors patients throughout treatment and follows established protocols designed to respond appropriately if a reaction occurs.
Please contact our office as soon as possible. We will work with you to identify the next available appointment that supports your treatment schedule.
Because we operate from a single location with a consistent clinical team, many patients become familiar with the staff caring for them throughout treatment.
Coverage depends on your individual health plan and prescribed therapy. Our team reviews coverage requirements and will discuss any known patient financial responsibilities before treatment whenever possible.
Insurance & Coverage
Insurance coverage varies by health plan and prescribed therapy.
Our team reviews coverage requirements and coordinates authorization processes when necessary. If additional information is needed, we will communicate with you and your provider throughout the process.
If you have questions about whether your insurance plan is accepted, please contact our office before your appointment.
Questions before your first visit?
Our team is available to answer questions about scheduling, insurance requirements, what to bring, and what to expect during treatment.